Payment is required in full at the time of booking.
Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
Refunds

All course fees are non-refundable and non-transferable.
Should you fail to attend a booked training day without notifying us of your cancellation in writing, this will cease your cancellation period. Subject to meeting the requirements, any agreed refund of fees would be minus our reasonable costs.
In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.
Lily Louise Beauty Academy is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered. The Academy is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.
Cancellation or Transfer of Training Dates
Rescheduling Requests & Fees
In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of Lily louise beauty academy (subject to availability). If successful, an administration fee of £50.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of Lily louise beauty academy and may result in loss of course fees. This is applicable only to courses booked at full price only.
Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
Last Minute Offer Bookings
Courses booked as part of Last Minute Offers either online or by telephone, are by their definition intended to be attended on the specific course date/course/venue booked. In the event of a genuine reason for non-attendance of any Last Minute Offer course, (at the discretion of lily louise Beauty Academy) we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £50 rescheduling fee per training day booked regardless of the reason for non-attendance e.g. a cancelled last minute offer course booked at £150 would result in a £100 credit being placed on file. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
Named Student
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours notice prior to the course date is required, in writing.
In the event that lily Louise Beauty Academy should have to cancel your course for reasons outside of our control; Lily louise Beauty Academy will endeavour to give students at least 24 hours notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

Diploma certificates are issued by post or email within 4 weeks of attending your training course. Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should they fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates would apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.
Students wishing to purchase a replacement certificate or hard copy of their diploma may do so by emailing lilylouisebeautyacademy@yahoo.co.uk
Hard copies by post are charged at £10 per certificate when requested within 30 days of attending the training. For hard copies, please note the diploma will take the identical format as the PDF diploma provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & quicker to print their diplomas at home where required for display purposes etc. Many beauty insurers prefer to receive the digital diploma supplied by email.

Replacement certificates (sent by email and hard copy by post) for training completed within the last 18 months is £15 per certificate required Replacement certificates (sent by email and hard copy by post) Additional hard copies are available for £10 extra per certificate (in addition to the reissuing fee above when requested as part of a replacement. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate for which you may like to look at Last Minute Offer courses Once we have received the completed Diploma Request from you , along with payment details, we will be able to process your request. Diplomas are emailed &/or posted out within 4 weeks of receipt of your request.
During your training
During your training you will be required to give and receive treatments. Please note courses may be mixed sex groups. Male students are required to provide a female model If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking. All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a students competence of all required aspects to achieve Lily louise Beauty Academy Diploma. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below). Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Please arrive at the training centre for 9.45am for a 10.00am start.
Courses finish at approximately 5/6.00pm. If you arrive late you will be refused entry to the training. This is to avoid disruption for other students on the course. In the event that you are refused entry, please contact lily louise beauty academy by email @
lilylouisebeautyacademy@yahoo.co.uk Please note a fee of £50 will apply to reschedule your training.
Please therefore ensure you allow sufficient time for travelling. Make use of Google maps on smart phone or print map/directions from our website when planning your journey, to assist you to locate the centre on the training day. All students must attend the full training day until 5pm. Should you choose or need to leave a course before the approximate end time of 5pm, you will forfeit any course fees and may not achieve your diploma.
Confirmation of Bookings
Once you have booked a training course you will receive an email within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours; confirmation will be sent on the next working day).
If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.
If booking last minute courses or courses scheduled for within less than 48 hours, please call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, an alternative date will be offered or a refund of the course fee paid will be given within 5 days.
No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available.

Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are under 12 weeks or over 32 weeks pregnant to partake in practical training or assessment days.
All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.
Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.
Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.
Special Training Needs / Requirements
It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to

Many of our students gain discount cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using Lily louise Beauty Academy diploma along with proof of valid insurance being held; or on presentation of the qualification certificate (e.g. VTCT certificate) as proof of their eligibility to purchase professional products. However we can accept no responsibility and have no control over individual student eligibility or ability to acquire these discounts. We make no guarantee over eligibility and this is at the discretion of the individual supplier / wholesaler. Beauty Insurance (Public Liability Insurance) Following your practical training, you will receive Lily louise Beauty Academy diploma by email (as discussed above) which will allow you to apply for beauty insurance to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish. Our courses are covered by a number of insurance providers including ABT insurance and Balens insurance. You must ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. We recommend ABT insurance for Lily Beauty Academy students. Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our Diploma. Most insurers will however accept the qualifications including NVQ, VRQ and City & Guilds awards. Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. Lily louise Beauty Academy cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking. Previous Advanced Learner Loan Students will not receive Lily Louise Beauty Academy diplomas as standard as this is not covered by the funding and so are unable to apply for insurance until they complete their full qualification award. Refresher Training Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.